CRS UK

  Buying a new phone, ordering something online, or hiring a builder? Every time you make a purchase in the UK, the law is on your side,  even if you don’t realise it. That’s because of one powerful piece of legislation: The Consumer Rights Act 2015 . This law protects you whenever you buy goods, pay for services, or download digital content, and it gives you the tools to demand fairness, refunds, or compensation when companies fall short. In this guide, we’ll break down 10 essential consumer rights that could save you time, money, and stress, plus explain how Consumer Rights Solicitors (CRS) can help when businesses refuse to play fair. What Is the Consumer Rights Act 2015? Introduced in October 2015 , the Act replaced several older laws (like the Sale of Goods Act 1979) to create a single, clear framework for consumer protection in the UK. It covers three main areas : Goods : what you buy in-store or online. Services : work done by tradespeople, financial advisors,...

  When the official PPI claim deadline passed on 29 August 2019, many UK consumers thought their chance to recover money from mis-sold insurance was over. But what most people don’t realise is that a different kind of claim, known as a Plevin claim, is still open in 2025 . If you ever had a loan, credit card, or finance agreement that included Payment Protection Insurance (PPI) , you could still be owed compensation, even if you already made a claim before. Here’s everything you need to know about Plevin claims , why they’re still valid, and how Consumer Rights Solicitors (CRS) can help you get back what’s rightfully yours. What Is a Plevin Claim? A Plevin claim comes from a 2014 Supreme Court case,  Plevin v Paragon Personal Finance Ltd . The court ruled that if a lender charged a high commission (over 50%) on a PPI policy and didn’t tell the customer , that created an unfair relationship under the Consumer Credit Act. In simple terms, it means banks and lenders took a bi...

  When you trust a bank, adviser, or financial firm, you expect them to give advice that works in your best interests. Unfortunately, that trust is sometimes broken. Across the UK, thousands of people have lost money, pensions, or peace of mind because they were mis-sold financial products . The good news? UK law protects you. If you’ve been mis-sold, you may be entitled to compensation . This guide explains what financial mis-selling is, the warning signs to watch out for, and the steps you can take to claim back what’s yours. What Is Financial Mis-Selling? Financial mis-selling happens when a product is sold to you in a misleading or unfair way . It’s not just about bad advice, it’s about advice that ignored your needs, downplayed risks, or put the adviser’s commission before your future. Some common examples include: Being told an investment was “safe” without being warned of the risks. Being pressured into a quick decision. Not being told that your adviser was ear...